Book Ends
I have written before about my life as bookends. Before I was commenting about growing up in
the 1930s and 1940s, and now seeing some similarities here in the US to those
troubled times. But now, my bookends relate
to health care.
We are on Medicare, thankfully, and have been for 15 years.
We have also lived in Concord for the same 15 years. During that time, thanks to our daughter,
Erika, who is one of the doctors in a leadership position at Cabarrus Family
Medicine, we have gathered around us a supportive network of high quality physicians
to care for us as we age into our final life stage. And we feel very well cared for indeed.
Now, one of the things you discover as you age a bit (I have
now entered my 42nd 39th year of life—you do the math) is
that you require increasing amounts of medical care—both from the docs, and
from Big Pharma, as well, occasionally, from the local hospitals. Yes, aging in
place is a lot of fun, but as has been noted by others, aging is not for sissies. And in discovering that one needs a lot of
care, one also discovers that the trusty old Medicare doesn't quite pay all the
bills. Congress has seen to it that Medicare hasn't quite kept pace with
inflation and there are increasing gaps between what our Medicare pays and what
the actual bills are. So, guess what, one needs what they call Medigap
policies. The gaps exist in regular
Medicare payments for physician visits, tests, and the pharmaceuticals that
keep one upright (most of the time). So,
in addition to the regular Medicare insurance, one now needs to purchase some
added insurance. So we do exactly that.
Now, for those folks currently whining about the complexities
of Obamacare, or the bad old IRS, it is useful to note that those complexities
do not begin to compare with the complexities introduced by the much beloved
private insurance companies. Yes, we
understand that republicans do so love private insurance companies. They’re
private after all. They’re not big bad
GOVERNMENT.
So, we have been dealing with these beloved private insurance
companies for many years now. We have occasionally changed carriers, mainly
because the companies keep changing how they cover, what they cover, and how
much one has to pay for the various services one needs. They do keep you on
your toes.
In a recent open season (what a charming name, huh?) we
again switched from one carrier to United Health Care, mainly to gain some
pricing advantage. They were somewhat
less expensive than our previous carrier.
We attended an open meeting sponsored by United, listened to their sales
pitch. We checked their materials to be certain that our entire panel of both
primary care and specialist care physicians were on their list of “in-network” physicians,
and that our drug regimen was within their formulary. All were included, so we decided to change.
That was last November.
What United Health Care neglected to tell us was that they
were currently in process of negotiating a new agreement with the vast Carolina's
Health System, which includes the hospital we use, and the entire panel of
doctors we visit. Had we known about
their “negotiations”, we almost assuredly would have foregone the pleasure of
changing to their coverage. A bit risky.
But we didn’t know and they didn’t bother to tell us.
So, the changeover occurs, and now we are using United
Health Care. Lots of changes, but the complexities are all manageable. But then
. . . the “negotiations” drag on—December . . . January . . . February. Then we start getting notices from United
that we may have to obtain a different primary care provider, one who is “in-network”,
since they seem not to be able to conclude their “negotiations” with CHS yet.
The shocking piece of news from United is that Cabarrus Family Medicine—our PC
provider network system, will soon be “out-of-network”. But, ever helpful, United offers to sign us
up with a new primary care doc. They suggest a doctor by name. We check the doctor. Turns out he is a
resident in training at, guess where . . . Cabarrus Family Medicine. So, it seems they don’t have a clue what they
are doing.
The “negotiations” drag on. It is now nearing the end of
March. Still no progress. The rhetorical war heats up, with the equivalent of
name calling. I begin to think about the
Arab-Israeli “negotiations”. The reason they always fail to reach an agreement
is that both sides think they will/must “Win”, ergo they never really put
anything worthwhile on the table. As a result, no settlement is ever reached. I
imagine the same thing occurring with United and CHS. Neither side wishes to give in, lest they “lose”
something of value (money). And then, while checking something on-line, my wife
notes something interesting. United has already ‘assigned” us to a new primary
care physician. Note, not only did they
not ask our permission to assign us, they did not even have the courtesy to
inform us. Oh, and it turns out the
doctor to whom we were assigned is a staff physician on a local indigent care clinic
in our town. Wow, that really fills us with enthusiasm.
Well, it’s really all about the money. And, as I noted in my
last blog posting, when money becomes the sole criterion, then nothing else
matters, including especially the wishes/interests of the people within the system-the customers/patients.
No we really don’t matter at all. Money is all that matters. Oh and forget about that "continuity of care" thing. Our insurance company either doesn't understand that concept, or it has been lost in the money chase.
So, one option is for us to have the equivalent of no
insurance, i.e., we would be paying United, but be unable to access any of our
regular physicians or hospital. And that
brings me back to the bookends concept. See, when I was little, growing up in
New York City, we didn't have regular physician or dentist visits. We simply
didn't go, except when an emergency occurred (like me breaking an arm, or
requiring a dozen stitches. Dental care? Nope. Regular "well-child” visits??
Nope. Dental care occurred once in a
while, when I needed something done, and then I went to a dental school, where
they practiced on me.
So, now, we understand that we—the insured—are the pawns in
this chess game being played between United and CHS. They are quite willing to
use us in any way they choose, as bargaining chips (remember that old saw about
taking your football and going home?). Yep, that’s United Health Care.
So, instead, we are taking our business elsewhere. Turns
out, we can switch back to our original plan, if we don’t like our new
coverage, anytime within the first year. So, yeah, that’s what we will do. And our suggestion to United?? Perhaps they
should go into some business they might better understand—like maybe auto
insurance. Yeah, they could start a motor maintenance organization (MMO). That
way, they might still screw things up, but, hey, it’s only your car, right???
Anyone for a single-payer system???? I'm in.
Anyone for a single-payer system???? I'm in.